Website and Sales Terms and Conditions

Last updated: July 2026

1. Introduction

These Terms and Conditions govern:

• Your use of www.uniqueboys.co.za;

• Purchases made through our website;

• Orders placed by email, telephone, quotation or invoice;

• Custom furniture and manufacturing projects;

• Interior design, upholstery, installation and related services; and

• Any other goods or services supplied by Unique Boys.

The website and business are operated by:

Unique Boys (Pty) Ltd
Company registration number: 2024/381511/07
VAT number: 4640258408

Factory and business address:
Unit 11
6 Granite Road
Kya Sands
Gauteng
South Africa

Telephone: 011 791 2197
Email: info@uniqueboys.co.za
Website: www.uniqueboys.co.za

In these Terms, “Unique Boys,” “we,” “us” and “our” refer to Unique Boys (Pty) Ltd. “Customer,” “you” and “your” refer to the person or entity accessing the website, requesting a quotation or purchasing goods or services.

By using our website or placing an order, you agree to these Terms and any quotation, order confirmation or policy incorporated by reference.

Nothing in these Terms is intended to exclude, restrict or replace a right or remedy that cannot lawfully be excluded under South African law.

2. Applicable Policies

These Terms must be read with our:

• Shipping, Delivery, Collection, Returns and Cancellation Policy;

• Privacy Policy;

• Cookie Policy;

• Any product-specific care instructions;

• Any approved quotation, specification or drawing; and

• Any written project or installation terms.

If there is a conflict, the following order of precedence will ordinarily apply:

1. Mandatory South African law;

2. A written quotation or project agreement signed or approved by both parties;

3. These Terms and Conditions;

4. The Shipping, Delivery, Collection, Returns and Cancellation Policy;

5. Product descriptions and general website content.

A specific written agreement may vary these Terms where legally permissible.

3. Legal Capacity

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order.

If you place an order on behalf of a company, trust, partnership or another person, you warrant that you have authority to bind that party.

A person using the website on behalf of a minor remains responsible for that use and any resulting transaction.

4. Permitted Use of the Website

You may use this website only for lawful personal or legitimate business purposes.

You may not:

• Use the website for unlawful or fraudulent purposes;

• Submit false, misleading or impersonated information;

• Attempt to gain unauthorised access to the website or related systems;

• Introduce viruses, malware or harmful code;

• Scrape, copy or harvest website content or customer information;

• Interfere with the security or operation of the website;

• Infringe our intellectual property or that of another party;

• Use our designs or images for unauthorised manufacturing;

• Place fraudulent orders or conduct payment fraud;

• Use automated systems to place orders or disrupt availability; or

• Use the website in a manner that causes harm to Unique Boys, its customers or service providers.

We may suspend or restrict access where we reasonably believe these Terms or applicable laws have been breached.

5. Product Information

We take reasonable steps to ensure that product descriptions, dimensions, images and prices are accurate.

Product images are illustrative. The appearance of colours, textures and finishes may differ because of:

• Screen and device settings;

• Photography and lighting;

• Natural variation in materials;

• Different fabric or leather batches;

• Changes in supplier materials; and

• Handcrafted production methods.

Customers must review the written description and specifications rather than relying only on photographs.

Accessories, décor, styling elements and furniture shown in lifestyle images are not included unless expressly listed in the product description or quotation.

Dimensions may be subject to reasonable manufacturing tolerances appropriate to handcrafted furniture, provided that the product remains materially consistent with the approved specification.

6. Natural Materials and Handcrafted Variations

Timber, leather, stone and other natural materials are inherently variable.

Solid timber may contain:

• Differences in grain;

• Knots and natural markings;

• Colour and tonal variation;

• Mineral streaks;

• Small surface checks; and

• Changes resulting from age, light, humidity and ordinary use.

Leather may display scars, creases, grain differences and tonal variations. Fabric colours may vary between dye batches.

These natural and reasonable variations are not defects where the goods remain suitable for their ordinary purpose and materially consistent with the description or approved sample.

Samples indicate the general character of a material but cannot guarantee an identical match across every component or future order.

If exact matching is essential, the requirement must be disclosed and accepted by us in writing before the order is confirmed.

7. Prices and VAT

Unless clearly stated otherwise, website prices are displayed in South African rand.

VAT will be included or separately identified as required by law. Quotations will indicate whether prices include or exclude VAT.

Delivery, installation, access equipment, storage, crating, specialist handling and international charges are excluded unless expressly included.

Prices may change without notice. A price change will not affect an order already accepted by us unless:

• The customer requests a change;

• The original price resulted from an obvious error;

• A provisional allowance requires adjustment;

• The quotation expressly permits an adjustment; or

• The parties agree otherwise in writing.

8. Website Errors

We may correct genuine typographical, technical, pricing or product-information errors.

If an obvious error affects an order, we will notify the customer before proceeding. The customer may accept the corrected information or cancel the affected order and receive a refund of payments relating to it.

We will not knowingly rely on an error to mislead a customer or avoid an accepted obligation.

9. Quotations

Unless stated otherwise, quotations are valid for the period specified on the quotation.

A quotation is based on the information, drawings, measurements, quantities, materials and access conditions available when it is prepared.

The quotation may be revised if:

• The customer changes the design or specification;

• Measurements or quantities change;

• Undisclosed site conditions are identified;

• Material prices change after the quotation expires;

• Specialist delivery or installation becomes necessary;

• The customer supplied incomplete or inaccurate information; or

• Additional work is requested.

A quotation is not an accepted order until the required approval and deposit or payment have been received and confirmed.

10. Placing an Online Order

Placing an order through the website constitutes an offer to purchase the selected goods.

An automated order acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.

An order is accepted when we:

• Confirm acceptance in writing;

• Begin preparing or manufacturing the goods; or

• Dispatch the order,

whichever occurs first.

We may decline or cancel an order for a legitimate reason, including:

• Product unavailability;

• A genuine pricing or description error;

• Suspected fraud;

• Payment failure;

• Delivery restrictions;

• Legal or safety concerns;

• A customer’s material breach of these Terms; or

• An inability to manufacture the approved specification.

If we cancel an order after payment, we will refund the amount paid for the cancelled portion unless we are legally entitled to retain an amount arising from the customer’s breach or an approved custom order already in production.

11. Custom-Made Orders

Custom-made goods include products manufactured, modified or ordered according to a customer’s specifications.

This may include changes to:

• Dimensions;

• Timber or material;

• Colour or finish;

• Fabric or leather;

• Orientation;

• Hardware;

• Internal construction;

• Design details;

• Quantity; or

• Intended application.

The customer must carefully review and approve all relevant specifications before manufacturing begins.

Approval may be given by signed document, email, electronic message, payment of the required deposit or another recorded method clearly confirming acceptance.

Unique Boys will manufacture according to the approved written specification. Verbal discussions that are not included in the final approved specification may not form part of the order.

12. Custom-Made Furniture Is Non-Refundable

Custom-made, made-to-order, specially sized, specially finished, personalised or custom-upholstered furniture cannot be returned or refunded because of:

• A change of mind;

• An incorrect customer-supplied measurement;

• Access limitations;

• A colour preference;

• A natural material variation;

• A change in the customer’s circumstances; or

• Any specification previously approved by the customer.

Once materials have been ordered or manufacturing has commenced, deposits and payments relating to committed materials, work performed and actual loss are non-refundable to the extent permitted by law.

The statutory online cooling-off right does not ordinarily apply to goods made to the customer’s specifications or clearly personalised.

This clause does not limit the customer’s rights if the goods are defective, unsafe, materially different from the approved specification or otherwise fail to comply with mandatory South African law.

13. Customer Measurements

Where the customer supplies measurements, the customer is responsible for their accuracy.

Measurements must be supplied in millimetres unless otherwise agreed.

Unique Boys is not responsible for an item failing to fit the intended space or access route where it was manufactured correctly according to customer-supplied measurements.

Where we are appointed and paid to perform a site measurement, we will be responsible for taking reasonable care in measuring the agreed area. The customer must disclose concealed services, structural limitations and planned building changes that may affect the design.

Any alteration required because of inaccurate customer-supplied measurements will be quoted separately.

14. Design Approval

The customer must confirm the final design, dimensions, orientation, materials, finishes and other relevant details before production.

Manufacturing may begin after approval and receipt of the required payment.

Changes requested after approval may:

• Require a revised quotation;

• Extend the lead time;

• Result in additional design, labour or material charges;

• Require work to be remade; or

• Be refused where no longer reasonably possible.

Unique Boys will not be responsible for consequences arising from a specification that the customer approved, unless the resulting product is defective, unsafe or materially inconsistent with what was approved.

15. Design Development and New Designs

A product that has not previously been manufactured by Unique Boys may require additional design development, prototyping, tooling or manufacturing time.

Any design, development or first-production charge will be disclosed in the quotation.

Prototypes, mock-ups, technical drawings, samples and rendered images are excluded unless expressly included.

Minor technical adjustments may be made during manufacturing where reasonably necessary for strength, safety or functionality, provided they do not materially alter the approved appearance or purpose. Material design changes will be referred to the customer for approval.

16. Deposits and Payment

Payment requirements will be stated on the website, quotation or invoice.

Unless otherwise agreed:

• Online retail orders require full payment before dispatch.

• Custom and new-design orders may require an 80% deposit.

• Approved repeat manufacturing orders may require a 50% deposit.

• The outstanding balance must be paid before collection, dispatch or installation.

A deposit secures materials, labour allocation and production capacity. Work will not begin until cleared payment has been received unless otherwise agreed in writing.

Ownership of goods remains with Unique Boys until the full purchase price and all agreed charges have been paid.

The customer may not withhold payment because of an immaterial issue. This does not prevent the customer from exercising any lawful right concerning defective goods or services.

17. Payment Security

Online payments may be processed through Shopify or independent payment providers.

We do not ordinarily store complete payment-card information. Payment providers process payment data under their own security standards and terms.

The customer is responsible for ensuring that they are authorised to use the selected payment method.

We may request reasonable verification where fraud or unauthorised payment is suspected. We will never ask a customer to disclose a banking password, card PIN or one-time password by email or telephone.

18. Lead Times

Retail, custom-manufacturing and delivery lead times are estimates unless a specific date has expressly been agreed in writing.

A quoted manufacturing lead time generally begins only after:

• The required deposit has cleared;

• Final specifications have been approved;

• Customer-supplied materials or information have been received; and

• Any site or technical questions have been resolved.

Customer-requested changes, delayed approvals, unavailable materials and circumstances outside our reasonable control may extend the lead time.

We will take reasonable steps to perform within the agreed period or, where no date was agreed, within a reasonable time.

19. Materials and Substitutions

Where a specified material becomes unavailable, we will not make a material substitution without the customer’s approval.

We may recommend a reasonably comparable alternative. Any price or lead-time effect will be communicated before proceeding.

Minor internal components may be substituted where necessary, provided the replacement is of comparable quality and does not materially reduce the product’s safety, function, durability or approved appearance.

20. Customer-Supplied Materials

Where a customer supplies fabric, leather, hardware, appliances, stone, fittings or other materials:

• The customer warrants that the materials are suitable and lawfully owned;

• Sufficient quantities must be supplied, including a reasonable allowance for pattern matching and defects;

• Unique Boys is not responsible for pre-existing faults or hidden defects;

• Additional material may be required if the supplied quantity is insufficient;

• Delays in supplying materials will extend the lead time; and

• Offcuts will be dealt with as agreed.

We may refuse to use a supplied material that is unsafe, unsuitable or incompatible with the design.

We remain responsible for taking reasonable care of customer property while it is in our possession.

21. Upholstery and Reupholstery

Reupholstery may reveal concealed defects, weakened frames, damaged springs, compromised foam or previous repairs that were not visible during quotation.

If additional work becomes reasonably necessary, we will notify the customer and obtain approval before incurring material additional charges.

Reupholstered furniture may not be identical to its original shape, tension or comfort because fabrics, foam and construction methods vary.

The customer must disclose known structural defects, infestations, contamination or hazardous conditions. We may refuse items that present a health or safety risk.

22. Delivery, Collection and Access

Delivery, collection, packaging, access and installation are governed by our Shipping, Delivery, Collection, Returns and Cancellation Policy.

Customers must check:

• Product dimensions;

• Doorways and passages;

• Staircases and lifts;

• Gates and security entrances;

• Turning space;

• The intended room; and

• Any estate, building or access restrictions.

Reasonable additional costs caused by unsuitable access, incorrect customer information, an unavailable recipient or an unsafe site may be charged where permitted by law.

Where delivery is arranged by Unique Boys, risk remains with us until delivery is accepted, as required by applicable law.

23. Installation

Installation is included only where expressly stated in the quotation.

The customer must ensure that the site is safe, accessible and ready. Electricity, lighting, floor protection and unobstructed access must be available where reasonably required.

Unless expressly included, our team is not responsible for:

• Electrical work;

• Plumbing;

• Structural alterations;

• Painting;

• Building work;

• Moving unrelated furniture;

• Repairing pre-existing damage;

• Concealed services; or

• Work requiring a separately licensed contractor.

We may suspend installation where continuing would create a reasonable safety risk or risk of property damage.

The customer must inspect the installation when completed and identify visible concerns. Latent defects may still be reported within the periods provided by law.

24. Care and Maintenance

Customers must follow care and maintenance instructions supplied with the goods or made available on our website.

Furniture must be used for its intended purpose.

Damage resulting from misuse, unsuitable cleaners, excessive sunlight, moisture, heat, overloading, unauthorised alterations, pests or failure to follow reasonable care instructions may not constitute a product defect.

Timber movement caused by substantial environmental changes may occur naturally. Customers should maintain a reasonably stable indoor environment and avoid placing solid timber directly against intense heat or moisture sources.

25. Returns, Defects and Statutory Warranty

Returns, cancellations and delivery claims are governed by our Shipping, Delivery, Collection, Returns and Cancellation Policy and applicable law.

Where the Consumer Protection Act applies, goods carry the statutory warranty of quality. Goods must be reasonably suitable for their ordinary intended purpose, of good quality, in good working order, free of defects and durable for a reasonable period, considering their nature and ordinary use.

Where goods fail to comply with the statutory warranty, the customer may be entitled to repair, replacement or refund in accordance with the law.

Unique Boys may inspect the goods or appoint a qualified person to assess the reported issue.

A defect does not include damage caused after delivery by:

• Misuse or abuse;

• Negligence;

• Normal wear and tear;

• Unauthorised repair or alteration;

• Failure to follow care instructions;

• Improper storage;

• Unsuitable environmental conditions; or

• A customer-appointed carrier.

These exclusions do not apply where Unique Boys remains legally responsible for the loss.

26. Change-of-Mind Returns

Except where a statutory cooling-off right applies, Unique Boys is not required to accept a return because a customer has changed their mind, selected the wrong size or colour or no longer wants the product.

Any discretionary return requires prior written approval and may be subject to reasonable conditions and costs permitted by law.

Custom-made and personalised products are excluded from change-of-mind returns.

27. Online Cooling-Off Rights

Where an electronic transaction qualifies under the Electronic Communications and Transactions Act, the customer may cancel the transaction within seven days after receiving the goods.

The customer may be responsible for the direct cost of returning the goods. Refunds will be processed within the statutory period.

This cooling-off right does not ordinarily apply to:

• Goods made to the customer’s specifications;

• Clearly personalised goods;

• Goods that cannot reasonably be returned by their nature;

• Rapidly deteriorating goods; or

• Other legally excluded transactions.

This section does not affect rights concerning defective, unsafe or incorrectly supplied goods.

28. Cancellation of Orders

Cancellation requests must be submitted in writing.

Where legally permitted, we may impose a reasonable cancellation charge after considering:

• The nature of the goods;

• Work already completed;

• Materials ordered or committed;

• Time remaining before delivery;

• The likelihood of finding another customer;

• The circumstances of cancellation; and

• The actual loss reasonably suffered.

For custom-made goods already in production, the customer may be liable for materials, labour, design work and other committed costs, subject to applicable law.

No cancellation charge will be imposed where prohibited by law.

29. Intellectual Property

All website content and materials created by Unique Boys—including furniture designs, drawings, technical details, product names, photographs, videos, logos, graphics, text and layouts—are owned by or licensed to Unique Boys and are protected by applicable intellectual-property laws.

No licence or transfer of ownership is granted merely because a customer purchases a product or pays a design fee.

Unless expressly agreed in writing, customers may not:

• Reproduce our furniture designs commercially;

• Supply our drawings to another manufacturer;

• Copy or modify our technical documents;

• Use our photographs for commercial purposes;

• Remove branding or copyright notices; or

• Represent our work as their own.

Where a customer supplies a design, image, logo or drawing, the customer warrants that its use will not infringe another person’s rights.

30. Customer Submissions and Reviews

If you submit a review, photograph or comment for publication, you grant Unique Boys a non-exclusive, royalty-free right to display and reproduce that content for purposes connected to our business and marketing, unless otherwise agreed.

We will not claim ownership of the customer’s underlying content.

You must not submit content that:

• Infringes intellectual property;

• Violates privacy or personality rights;

• Is knowingly false or defamatory;

• Contains unlawful or harmful material; or

• Contains malware or malicious code.

We may remove content that reasonably appears to breach these requirements.

Project photographs taken inside a private home will not be used for public marketing without an appropriate lawful basis or permission where required.

31. Privacy and Personal Information

We process personal information in accordance with the Protection of Personal Information Act and our Privacy Policy.

Personal information may be used to:

• Process orders and payments;

• Manufacture and deliver goods;

• Communicate about projects;

• Provide customer support;

• Prevent fraud;

• Meet legal and accounting obligations; and

• Send marketing where permitted.

Information may be shared with service providers such as Shopify, payment processors, couriers and installation contractors where reasonably necessary.

Customers should review our Privacy Policy for further details, including their rights and how to contact our Information Officer.

32. Third-Party Services and Links

The website may use or link to services operated by third parties, including Shopify, payment providers, social-media platforms and delivery providers.

Third-party websites and services are governed by their own terms and privacy policies.

Unique Boys is not responsible for third-party content or services that we do not control. This does not exclude responsibility for a service provider where the law attributes that responsibility to us.

A link does not necessarily constitute endorsement.

33. Website Availability

We aim to maintain a functional and secure website but cannot guarantee uninterrupted availability.

The website may be temporarily unavailable because of maintenance, upgrades, hosting disruption, security incidents or circumstances outside our reasonable control.

We will not be responsible for loss caused solely by temporary website unavailability unless liability cannot lawfully be excluded.

Product availability and website content may be changed or discontinued without notice, but this will not remove rights arising from an order already accepted.

34. Security

Customers are responsible for safeguarding their account login details.

You must notify us promptly if you believe that an account or payment method has been used without authorisation.

We take reasonable measures to protect the website and personal information, but no internet transmission or storage system can be guaranteed to be completely secure.

35. Refusal or Restriction of Service

We may reasonably refuse, suspend or restrict service where:

• A customer behaves abusively, threateningly or unlawfully;

• There is suspected fraud or payment abuse;

• A requested product is unsafe or technically unsuitable;

• The request infringes another party’s rights;

• The customer materially breaches an agreement;

• Continuing would expose staff or property to unreasonable risk; or

• We are legally prohibited from proceeding.

We will not unfairly discriminate or refuse service on a prohibited ground.

36. Limitation of Liability

To the fullest extent permitted by South African law, Unique Boys will not be liable for indirect, incidental, special or consequential loss that was not reasonably foreseeable when the agreement was concluded.

We are not responsible for loss caused by:

• Incorrect customer measurements;

• Customer-approved specifications;

• Undisclosed access restrictions;

• Misuse or unauthorised alteration;

• Customer-supplied defective materials;

• A customer-appointed independent carrier;

• Inaccurate information supplied by the customer; or

• Circumstances beyond our reasonable control.

Where liability may lawfully be limited, our total liability relating to a particular order will ordinarily not exceed the amount paid for the affected goods or services.

This section does not exclude or limit liability for:

• Gross negligence;

• Fraud or wilful misconduct;

• Death or personal injury where liability cannot lawfully be excluded;

• Unsafe or defective goods where statutory liability applies;

• Breach of a mandatory legal duty; or

• Any consumer right that may not lawfully be waived.

37. Customer Responsibility and Indemnity

The customer is responsible for loss suffered by Unique Boys or a third party as a direct result of the customer’s unlawful conduct, fraud, wilful misconduct, infringement of intellectual property or material breach of these Terms.

To the extent permitted by law, the customer indemnifies Unique Boys against a substantiated third-party claim resulting directly from such conduct.

This indemnity does not apply to loss caused by Unique Boys’ negligence, breach of law or other conduct for which liability cannot lawfully be excluded.

38. Circumstances Beyond Reasonable Control

Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, including:

• Natural disasters;

• Fire or flood;

• Severe weather;

• Civil unrest;

• War or terrorism;

• Government restrictions;

• Strikes;

• Transport disruption;

• Material shortages;

• Widespread utility or infrastructure failure; or

• Epidemics or public emergencies.

The affected party must take reasonable steps to reduce the delay and communicate material consequences.

This clause does not permit Unique Boys to retain payment indefinitely without supplying goods or providing an appropriate remedy where required by law.

39. Complaints

We aim to resolve complaints fairly and promptly.

Complaints should be submitted to:

Email: info@uniqueboys.co.za
Telephone: 011 791 2197

Please provide:

• The order or invoice number;

• Relevant dates;

• A clear description of the complaint;

• Photographs or videos where applicable; and

• The outcome requested.

We may request additional information or arrange an inspection.

The parties should first attempt to resolve the matter directly and in good faith. Nothing prevents a customer from approaching an appropriate ombud, regulator, tribunal or court where legally entitled to do so.

40. Notices and Electronic Communications

The parties consent to communicating electronically.

A notice may be delivered by email to the addresses used for the transaction or subsequently supplied in writing.

Customers are responsible for keeping their contact information current and checking communications relating to an order.

Electronic records, messages and approvals may be retained as evidence of the transaction in accordance with applicable law.

41. Governing Law and Jurisdiction

These Terms and all transactions with Unique Boys are governed by the laws of the Republic of South Africa.

Subject to mandatory consumer rights and the jurisdiction of applicable regulators or tribunals, disputes may be heard by a court with lawful jurisdiction in Gauteng.

Nothing in this clause prevents a consumer from approaching a court, ombud, commission or tribunal available to them under applicable law.

42. Entire Agreement

These Terms, together with the accepted quotation, order confirmation and incorporated policies, constitute the agreement between the parties concerning the relevant transaction.

A salesperson or staff member may not vary an approved order or these Terms unless the change is recorded and accepted in writing by an authorised representative of Unique Boys.

This provision does not exclude a representation or undertaking that legally forms part of the agreement.

43. No Waiver

If either party does not immediately enforce a right, that does not mean the right has been permanently waived.

A waiver is effective only if recorded in writing and applies only to the specific matter identified.

44. Severability

If a provision is found to be unlawful or unenforceable, it will be limited or severed to the minimum extent necessary.

The remaining provisions will continue to apply.

45. Changes to These Terms

We may update these Terms to reflect changes in our operations, technology or applicable law.

Changes apply prospectively from the date of publication unless a change is required by law or is more favourable to the customer.

The terms applicable to an accepted order will ordinarily be those in effect when the order was placed, together with any later written variation agreed by the parties.

46. Interpretation

Headings are included for convenience and do not alter the meaning of these Terms.

Words in the singular include the plural and vice versa where the context permits.

“Including” means “including without limitation.”

If these Terms conflict with a mandatory provision of South African law, the mandatory legal provision will apply.

47. Contact Information

Questions regarding these Terms may be directed to:

Unique Boys (Pty) Ltd
Unit 11, 6 Granite Road
Kya Sands, Gauteng
South Africa

Telephone: 011 791 2197
Email: info@uniqueboys.co.za
Website: www.uniqueboys.co.za